Refund policy

Eligibility

Southern Stoner® products are made to order. Return claims are accepted only for verified defective items, damaged items or incorrectly fulfilled orders.

Returns not accepted

Returns are not accepted because:

  • the customer ordered the wrong size;
  • the customer ordered the wrong color;
  • the customer changed their mind; or
  • the customer no longer wants the item.

Claim deadline and required information

Submit a claim to support@southernstoner.com within seven calendar days of recorded delivery. Include:

  • the order number;
  • the customer's full name;
  • the email address used at checkout;
  • a description of the issue;
  • photographs of the product;
  • photographs of the packaging; and
  • photographs of the shipping label when applicable.

Do not return a product without authorization.

Review and return instructions

Southern Stoner® determines whether the photographs are sufficient or whether the item must be returned. Return instructions are provided only after the claim is reviewed.

Return shipping

Southern Stoner® pays required return shipping only for verified manufacturing defects, shipping damage, fulfillment errors or incorrect items sent.

Remedies and exchanges

Southern Stoner® determines the appropriate remedy after review while considering the customer's preference. A remedy may be a replacement, a refund or another appropriate resolution.

Routine exchanges are not offered.

Sale items

Sale items are final sale for preference-based returns. They remain eligible for review if they are defective, damaged or incorrectly fulfilled.

Original shipping charges

Original shipping charges are non-refundable unless the entire order was defective, damaged or incorrectly fulfilled because of an error by Southern Stoner® or the fulfillment provider.

Approved refunds

Approved refunds are returned to the original payment method. Posting time depends on the customer's financial institution.

Cancellations

Cancellation requests are accepted only if production has not begun. Cancellation is not guaranteed.

Shipping issues

For missing packages, address errors, returned-to-sender shipments and carrier issues, review the Shipping Policy.