Shipping policy

Shipping destinations

Southern Stoner® currently ships only within the contiguous United States, including Washington, D.C. Shipping to Alaska, Hawaii, Puerto Rico and international destinations is not available at this time.

Shipping rates

Orders under $100 ship for one flat $5.99 charge. Orders of $100 or more receive free shipping within the contiguous U.S.

Order timing

Southern Stoner® products are made to order and require production before shipment. A specific processing or production timeframe is not promised. When tracking becomes available, you will receive a shipping-confirmation email.

Tracking

When tracking becomes available, you will receive a shipping-confirmation email. Different carriers may be used. Please follow the tracking information provided after shipment for the carrier's current delivery estimate.

Address changes

Please review your shipping address carefully before placing your order. If an address needs correction, email support@southernstoner.com immediately. Address changes are not guaranteed after an order enters production or fulfillment. Southern Stoner® is not responsible for an address entered incorrectly when the change can no longer be made.

Delayed or lost packages

If tracking appears stalled or your package has not arrived by the carrier's estimated delivery date, email support@southernstoner.com. Southern Stoner® will review the tracking and contact the fulfillment provider or carrier when appropriate. A specific investigation result or replacement cannot be guaranteed before the issue is reviewed.

Damaged packages or items

If a package or item arrives damaged, email support@southernstoner.com within seven calendar days. Include your order number, full name, a description of the issue and photographs of the item, packaging and shipping label. Any remedy will be determined after review and according to the Refund policy.

Packages marked delivered

If tracking shows a package as delivered but it is missing, first check the delivery area and contact the carrier. Southern Stoner® does not guarantee an automatic refund or replacement for theft after delivery or a disputed delivery scan, but you may contact support@southernstoner.com for assistance.

Returned-to-sender packages

If a package is returned because the customer provided an incomplete or incorrect address, refused delivery or did not collect it, the customer may be responsible for the additional postage required to ship it again. If the return resulted from an error by Southern Stoner® or the fulfillment provider, the order will be re-shipped without an additional shipping charge. A returned package does not automatically qualify for a refund.

Questions

Questions about an order can be sent to support@southernstoner.com. Include your order number, full name, a description of the issue and photographs when relevant.